Delete your Alkateia account

Request deletion without accessing the app

1. Send an email to suporte.alkateia@gmail.com with the subject Delete my Alkateia account.
2. Provide the email registered with Alkateia and state that you want your account and associated personal data deleted. If possible, send the request from your registered email address.
3. Support may request proof of account ownership before deleting it, to prevent someone else from deleting your account.

The button opens your email app. Send the message to complete your request. If it does not open, copy the address above and use your email service. Do not send passwords, authentication codes, or payment details.

Delete through the app

1. Sign in to your Alkateia account.
2. Open Settings.
3. In the Legal & Accountsection, tap Delete my account.
4. Read the information and confirm deletion. If the app requires recent authentication, sign out, sign back in, and repeat the process.

Account and associated data

The request covers deletion of the account and associated personal data, not merely disabling access. It includes identification and profile details such as name, email, and photo, as well as other personal data linked to the account.

If data must be retained under a legal obligation or another applicable basis, support will explain which data, why, and for how long in its response. Also see the Privacy Policy.

Deletion is permanent. Once completed, you cannot sign back in to the deleted account.

If you have a subscription

Also check subscription cancellation in the store where you purchased it. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions → Alkateia. Do not treat account deletion as confirmation that store billing has been canceled.